When giving feedback it is essential to make it clear and meaningful to the receiver. The more general the comment, whether positive or negative, the more likely it is to be misunderstood. One of the most difficult elements to achieve is the process of giving negative information in a helpful manner. Substituting clear specific examples for vague generalities is the solution. A recipient can more readily accept criticism of some specific behaviour in a specific situation but finds it much harder to accept criticism of his personal traits and general characteristics. 
1. Positive feedback is always well received. 
A True
B False
C Cannot Say

2. Semantic clarity is a key factor when giving feedback.
A True
B False
C Cannot Say
3. Vagueness is one of the pitfalls in the feedback process.
A True
B False
C Cannot Say
4. As long as feedback is clear, it will always be helpful.
A True
B False
C Cannot Say

5. In his pocket, a boy has 3 red marbles, 4 blue marbles, and 4 green marbles. How many will he have to take out of his pocket to ensure that he has taken out at least one of each color?
A. 3
B. 7
C. 8
D. 9
E. 11
6. Jonathan can type a 20 page document in 40 minutes, Susan can type it in 30 minutes, and Jack can type it in 24 minutes. Working together, how much time will it take them to type the same document?
A. 5 minutes
B. 10 minutes
C. 15 minutes
D. 18 minutes
E. 20 minutes

7. Sue receives a base salary of $90 weekly plus a 12% commission on all sales. Sue had $3,000 in sales this week. How much did she make total?
A. $375
B. $450
C. $480
D. $510
E. $525
8. Where is the headquarters of the World bank situated?
A. Washington DC
B. London
C. Geneva
D. Scotland
9. Find the missing term in the following sequence: 4, 9, 19, __, 79
A. 36
B. 37
C. 38
D. 39
E. 40