In the post-industrial information age, the focus of companies has shifted from being productoriented to knowledge-oriented. Market operators today compete in process and innovation rather than in products. The emphasis has shifted from the quality and quantity of production to the production process itself, as well as the services that accompany it. The biggest asset of companies today is their information as represented by people, experience, expertise and innovations. A market operator must have a strong information infrastructure in order to be able to compete.
1. In the past, organizations have focused on producing goods.
ATrue
BFalse
CCannot Say

2. Product quality within a business is the key to its success.
ATrue
BFalse
CCannot Say
3. The current focus on processes has led to a poorer quality of goods being produced.
ATrue
BFalse
CCannot Say
4. A company with a strong information infrastructure will always outshine a more weakly
structured competitor.
ATrue
BFalse
CCannot Say

5. A customer walks into the office and asks for the deadline to file an employment application. You do not know the answer. The best way to respond to this request is?
A. Tell the person what you think the answer might be.
B. Refer the person to your supervisor.
C. Say that you are not allowed to give out that information to the public.
D. Inform the person that you don’t know but will find out.
6. If a customer service representative is unable to do what a customer asks, the representative should avoid:
A. Quoting organizational policy regarding the customer’s request.
B. Explaining why it cannot be done.
C. Making specific statements.
D. Offering alternatives.

7. Headquarter of World Bank is located in
A. Geneva, Switzerland
B. Washington D.C, United States
C. Berlin, Germany
D. Brussels, Belgium
8. Highest mountain of the world 'Mount Everest' is located in the continent
A. Asia
B. Antarctica
C. Australia
D. North America
9. World's second largest continent is
A. Asia
B. Africa
C. Antarctica
D. Australia